Small businesses all around the world are reaping the benefits of countless tech-savvy advancements found within the telecom industry, and it’s leading to businesses of all sizes being able to afford state-of-the-art phone systems.
We’ve teamed up with the data talk columbus ohio experts to provide you with a comprehensive list of the most essential telecom features that specifically apply to small business phone systems, and we’re confident that this list will give you a great reference point as you’re narrowing down your next telecom investments.
So if you own a small business and are looking to make some telecom improvements, keep the following system features in mind!
Auto Attendant
Auto attendant is a vital telecom feature for countless businesses of all sizes, and this is because it automates your incoming call greetings and directs callers toward their most useful company departments with just a few clicks.
Auto attendants are known for improving a company’s overall customer satisfaction, as well as other key performance indicators (KPIs) like first-call resolution and conversion rate metrics!
Call Forwarding
VoIP call forwarding features are also very popular among small business owners, because this automatically diverts incoming calls to other mobile devices without callers knowing so. This means that your business won’t necessarily be attached to just one phone number, and you won’t need to keep employees attached to certain phone lines just to pick up incoming calls.
VoIP devices can be cell phones, laptops, or any other communication device that’s connected to the internet. This gives businesses a lot more flexibility and convenience when it comes to our busy schedules and remote offices.
Call Analytics
Call analytics is another essential telecom feature for small businesses to consider investing in, because it provides your team with real-time data that can help you improve your calls and customer retention.
This is especially important for business leaders when it comes to managing sales representatives and their valuable data.
Call Greetings & Announcements
This feature is particularly important when you have long call queues and you need to place some of your customers on hold. These types of announcements can give your customers something to listen to while they wait, and it can give them important information about your business—including things like special offers and discounts that they might be interested in.
You can also make these types of announcements very short and place them at the very beginning of a caller’s customer journey, and many times these types of attention-grabbing greetings are only around 10-15 seconds.
Call Recording
Another popular VoIP phone system feature is known as call recording, and it saves audio files within a Cloud storage system. These files are easy to access, and they can many times provide business leaders with important data for future reference.
A lot of small businesses will use recorded calls for employee training, as well as for quality assurance purposes.
Call Queuing
Call queuing can be incredibly useful for busy companies, because this makes it easier for your team to manage large numbers of incoming calls. This is because you can simply place callers within a digital queue, as opposed to keeping them on hold and taking up your valuable communication lines.
Automated messages can also inform queuing callers how much longer their wait time is, and this feature can also allow callers to hang up and keep their place in the queue. This is really convenient because callers can go on with their daily schedule and simply receive a call back from your team when they’re at the front of the queue.
Find Me/Follow Me
Find Me/Follow Me is a valuable telecom feature that diverts incoming desk calls to other phones and mobile devices.
This is another very convenient feature for small businesses that are constantly on the move, because it makes it much easier to answer calls when you’re away from the office.
Instant Messaging
A lot of people don’t want to make phone calls with businesses, because they prefer doing instant messaging instead.
Instant messaging can also improve your team’s internal communications by giving your staff the ability to respond to questions and other queries much quickly as compared to traditional emails.
Unified Communication
Unified Communications refers to an all-encompassing telecom platform that provides small businesses with essentially everything that they’ll need from a communications standpoint.
This includes popular features like email, voicemail, conference calls, SMS messaging, audio calls, video calls, digital faxing, and a lot more.
It’s essentially a full-service package for small businesses, and it’s something that business leaders should be on the lookout for while they’re interviewing third-party telecom providers.
Contact Data Talk in Columbus Ohio When You Have More Telecom Questions!
There’s a lot that small business owners need to consider when they’re making telecom investments, and the above system features are just a mere glimpse into the countless advantages that you’ll inevitably receive by teaming up with renowned telecom providers.
One of the top-rated telecom teams in the United States is Data Talk, which is based in Columbus, Ohio. You can speak directly with the Data Talk specialists about your company’s unique telecom needs when you click on the link to their website that’s located at the top of this page!